Business Video Tutorials (ShapeScale for Business Only)
Find our step-by-step video tutorials here.
All articles
Getting started
Now that you’ve received your ShapeScale, let’s get you all set up!
Scanning guidelines
It is paramount to follow the scanning guidelines to ensure successful and accurate scans:. *example shown at then end of the article. TIP: In order to get the best results for subsequent scans, try to be consistent with your scanning conditions/envi
How to take your first scan
Follow these steps to perform your first scan:. NOTE: After you’ve taken your first scan, ShapeScale facial recognition will be activated for your account. For subsequent scans, you can simply step on ShapeScale - it will recognize you and assign the
What are some common mistakes people make when getting scanned?
Here are some mistakes you or clients might make:. You can check out our scanning guidelines article to find an example of a user who followed the requirements properly.
Where should I set up my ShapeScale?
We recommend placing ShapeScale somewhere that:
How do I unpack my ShapeScale?
IMPORTANT: Please do not throw away ShapeScale’s cardboard packaging. If you need to return your ShapeScale for any reason, you will need to use the same packaging. We reserve the right to charge extra fees for replacement packaging. Before unpacking
Pairing your ShapeScale
Once your ShapeScale has been unpacked and assembled, the next step will need to pairing it to your ShapeScale account and your location’s Wi-Fi network. Depending on whether you are a business owner/staff or a home user, follow the instructions belo
How do I activate business features for my account?
Business features are reserved for ShapeScale for Business users, and are not available for home users. If you are a business user, then business features will automatically be activated for the account that you pair to your ShapeScale.If you want re
Creating accounts on behalf of clients (Only available with ShapeScale for Business)
We have just launched our "managed accounts", which allows business users to create accounts for their clients. This is the easiest way to get a client set up, and it will allow you to view and manage their data from your business account. Follow the
Creating personal client accounts (ShapeScale for Business)
If your client wishes to create a private ShapeScale account, they will need to follow these steps:. Once their account has been created, they must check out our Scanning Guidelines and subsequently learn how to take their first scan.
Creating home user accounts (ShapeScale for Home)
If you wish to create a home user account, follow these steps:. Once your account has been created, you can check out our Scanning Guidelines and subsequently learn how to take your first Shape Scan.
How often should I get scanned?
ShapeScale allows you to visualize even the smallest changes in body shape, so more frequent scans provide more precise and accurate long-term tracking. Our data shows that users who scan at least once every two weeks experience greater progress and
What do ShapeScale’s LED colours indicate?
ShapeScale has several colour codes which can either indicate the status of the scale, or communicate an error. Pulsating white lights: ShapeScale is powering up. Blue lights: ShapeScale is in pairing mode. Rainbow lights: ShapeScale is connected to
Accessing clients’ scans (Only available with ShapeScale for Business)
With a business account, you can create and manage accounts on your clients' behalf. This will allow you to trigger their first scan for them, and have access to any scans they take in the future:. If some of your clients wish for their accounts to b
How do I use ShapeScale with Android clients? (ShapeScale for Business)
The ShapeScale app is currently only available on iOS. The easiest way to use ShapeScale with Android clients is to use our managed accounts (only available for business users). Create the Android client's account for your own business account, and y