Some body parts got cut off/are missing on my scan.Updated 8 months ago

If some body parts are missing on your scans, this can be due to one the following reasons:

• There is a mirror close to your ShapeScale
• You are making a A-frame or starfish pose with your arms, which puts them too close to ShapeScale’s sensor. Your arms should be alongside your body, approximately 2-inches away from your hips.
• ShapeScale is picking up some parts of surrounding objects or walls. Try placing the scale a bit further away.
• You are moving too much during your scan

If none of these apply to you, please report your scan and reach out to us at [email protected].