The white progress ring on the head of my ShapeScale is stuck.Updated 10 months ago

Please note that depending on the speed of your WiFi, it can take up to 8 minutes for the scan upload to complete. If the blinking white lights still haven’t progressed 8 minutes after taking the scan, this means that the scan upload is stuck.

This happens when your Wi-Fi connection is unstable or too slow. The upload speed of your network must be at least 20Mbps, latency below 20ms and the packet loss must be at 0%. You can test your Wi-Fi here: https://speed.cloudflare.com/